I'm sorry about the issue. If you print something from the computer, then at the print dialog window, click on the preferences or properties option, then check the quality, etc. option there.
- If you copy something, then at the Home screen on the printer, touch Copy, then touch the gear icon (Settings), then
Touch Lighter/Darker, and then slide the button to select the darkness level. Touch Done.
Touch Quality to select a specific quality level. Draft quickly produces a copy with less ink. Best produces a copy with finer detail.Normal produces the standard copy quality.
Touch Enhancements to select print- or photo-specific settings.
, then touch Back circular arrow button to return to the Copy screen.
, then touch Black or Color to start copying job.
; please click on the HP website below for full instructions / illustrations:
- If there is any issue, please let me know if you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer.
Please reply at the box below to continue troubleshooting. Thank you.