Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It sounds to me as if you'd like to save this printer, as a functional and useful appliance.
That may be possible with some effort.
I presume that the printer is fairly old, not very new, not less than a year or so, or fairly frequently used.
(You just posted another message... you aren't consulting Canon, but JustAnswer.com. And I have no power over billing and payments or charges.
For all issues of billing, payment, subscription terms and status, etc., I must refer you to
Customer Support at JustAnswer.com, which may be contacted through:
They will no doubt address your concern, if you contact them, with reasonable promptness.)
If you like, I shall continue to advise you... I was thinking the rollers might need a better cleaning than what you gave them already, though it may have helped for now.... otherwise, no need to respond here, and thank you for consulting JustAnswer.com.