I'm sorry about the issue. The printer is wireless right?
On the printer device, touch the Connection Information icon (the icon might appear as Wired or Wireless (signal icon) depending on your current setup, and then touch Wireless Menu.
Touch Wireless Setup Wizard. And the printer will show a list of network name(s) in a bit.
Touch the name of your wireless network, and then follow the instructions on the printer's screen in order to connect the printer to your wireless network.
If that does not work, do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below to continue troubleshooting.. Thank you,