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Most of the time, the printhead has to be replaced when you receive that error.
The problem with replacing it is the cost. For instance, you can get a new 8610 printer here for barely more then the cost of the printhead. http://amzn.to/1T5w9nw
And here is the printhead itself http://amzn.to/1PXz0Le
This document will show you how to replace the printhead.
Before you buy a new printhead, I strongly suggest you run through the document above.. Remove your old printhead, clean the electrical contacts on it. Unplug the machine from power.. Wait a minute.
Plug it back in and then insert the same old printhead you have. That may get it working again.
If not, you will need to either purchase and install a new printhead. Or consider a new machine.
If you have further questions, let me know.
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If the printer has never been used..
Then definitely take out and reinstall the printhead.. Also, if that doesnt work. ( or even if it does )
Please send a reply here as with a new printer, there are other options we could discuss.
And if reinstalling the printhead does work, please dont forget to return and click and submit a rating to show that I was able to assist you.