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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31327
Experience:  Printer and scanner problem resolver for over 15 years
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Our Brother Business Smart Series printer, MFC-J4710DW

Customer Question

our Brother Business Smart Series printer, MFC-J4710DW prints faded letters, even after we put in a new print cartridge. What is causing that? We purchased the printer on 01/28/2014
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

I want you please to do a print head clean

To do this, press on the screen the tools icon

Then choose Ink

Press Cleaning

Choose All

Let it complete and when it has, tell me if it now prints correctly please.

Let me know the results please