Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Can you open the printer please where you put the ink cartridges in.
Do you see any paper there at all? It may be very small and even a torn corner can set off the sensor.
Please let me know.
I am here, just replying Kaye.
Do you still get the Paper Jam error?
how did it go Kaye?
ok, likely more if it is still in the printer.
Remove the ink and check very carefully as I am sure there is more paper in there then just this strip.
Use a vacuum and if someone can help you, try turning it upside down to shake anything out.
Let me know how you go please
thank you, ***** ***** for the results
ok, no wire will have fallen out, as its all secured and it takes a lot more then that to budge it.
Are you still getting the paper jam error?
ok, can you now remove the power to the printer, so unplug it from the power socket then wait 10 minutes.
Then connect the power and tell me if you still get the error please.
ok, open the back flap on the printer, do you see any paper there Kaye?
ok, it then points to the paper sensor Kaye that has faulted, else you would have found the rest of the paper when carefully looking.
If there is nothing, then I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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