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You will be able to see the levels of toner after installing the HP software for this printer. The aforementioned software can be downloaded for free from the following page: http://support.hp.com/us-en/drivers/selfservice/HP-Color-LaserJet-CP1000-Printer-series/3422474/model/3422475
After that software is installed, you can view the levels of toner in the same as you were able to before.
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Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
If I remote into your system, I can fix the problem just as I have thousands of times before.
Thank you. There i
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not much else I can do without taking a look at the problem.
the issue is not that something is wrong with the printer.
It is what drivers you are using for the computer to talk to the printer
windows 10 may have put its own driver software in. That will allow you to print. But some of the extras such as checking toner levels may not be included the way they would be if you used the driver software from HP.
those can be gotten from this website
You can also TRY going to the devices and printers section and double click on the printer
one of the options on the page that comes up may show ink levels
If it is connected by WIFI putting the IP address of the printer into your web browser will usually give you a page that shows things like ink levels
There should be a selection on the menu on the printer itself that will show toner levels
usually it would be under maintenance or tools but there arent that many settings in there you can probably check all of them in a few minutes