Thanks for using our service, there are many reasons, which can cause this problem. I am posting a link below, please open it and try the steps one by one, which is appicable, let me know if you need any further help otherwise, please remember to give positive rating, as that is the only way I am compensated for my time and effort.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Did you need any more help with this, Joan?