I'm sorry about the issue. Please click on the website below in order to download the manual for your printer:
Please reply at the box below to continue. Thank you.
If you need the printer's driver / download software, it's at the above website also.
If there is still any issue, please let me know if you have Windows XP, Vista, or 7 or 8 or 10, or Mac computer, and let me know if there is any issue with your printer (or computer).
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.