I'm sorry about the issue. If you use the ControlCenter program on the computer, is it it able to scan?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Our customer service will contact you about the billing; we'll make sure you will be satisfied at the end. I'm the computer tech; let me fix the scanning issue for you now. Can I connect remotely to your computer, so I can fix this issue directly for you? Please reply at the box below. Thank you.
I'm sorry. Is there any problem? We guarantee our service, so don't worry. I guarantee to fix this issue for you. Please let me know. Thank you.
I'm sorry; I'm not sure what the issue is. We have an A+ service rating at the Better Business Bureau website below:
But no problem, we are canceling this per your request. If you still need help with the scanning issue later, or with anything else, please come back any time as you wish; we guarantee our service. Thank you.
Disregard my message. It was a technical fault.