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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14409
Experience:  10+ years work experience.
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MY BROTHER J870DW WON'T SCAN TO PRINTER VIA UBS CABLE. IT

Customer Question

MY BROTHER J870DW WON'T SCAN TO PRINTER VIA UBS CABLE. IT HAS WORKED PREVIOUSLY
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. If you use the ControlCenter program on the computer, is it it able to scan?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
DONT KNOW ABOUT CONTROL CENTER. HAVE WINDOWS 7. WHATS COST TO TROUBLESHOOT?
Expert:  Viet - Printer Tech replied 9 months ago.

Our customer service will contact you about the billing; we'll make sure you will be satisfied at the end. I'm the computer tech; let me fix the scanning issue for you now. Can I connect remotely to your computer, so I can fix this issue directly for you? Please reply at the box below. Thank you.

Customer: replied 9 months ago.
I JUST WANT OUT OF THIS ARRANGEMENT. NOT SATISFIED AT ALL.
Expert:  Viet - Printer Tech replied 9 months ago.

I'm sorry. Is there any problem? We guarantee our service, so don't worry. I guarantee to fix this issue for you. Please let me know. Thank you.

Customer: replied 9 months ago.
SORRY. I AM NOT COMFORTABLE WITH THIS. PLEASE END IT NOW.
Customer: replied 9 months ago.
IS THIS DEFINITELY OVER?
Expert:  Viet - Printer Tech replied 9 months ago.

I'm sorry; I'm not sure what the issue is. We have an A+ service rating at the Better Business Bureau website below:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

But no problem, we are canceling this per your request. If you still need help with the scanning issue later, or with anything else, please come back any time as you wish; we guarantee our service. Thank you.

Expert:  Jason Jones replied 9 months ago.

Disregard my message. It was a technical fault.

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