How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

My Canon Pixma MG6821 printer will not print my most recent

Customer Question

My Canon Pixma MG6821 printer will not print my most recent document on the screen. It keeps printing the same document from a month ago. How do I fix this problem so it will just print my document? Thank y ou!
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
Wireless: Windows 8
Expert:  Viet - Printer Tech replied 9 months ago.

With the printer powered on, but with the computer turned off, does it still print or not?

Expert:  Viet - Printer Tech replied 9 months ago.

Does this issue occur when you print something only?

Or does the printer automatically keep printing when the printer is powered on?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
sorry, I lost you.....Yes, only when I try to print. I can print from the computer, but when I lay a document (physically) on the computer screen, it keeps printing the one I did a month ago.
Expert:  Viet - Printer Tech replied 9 months ago.

Are you able to open the Control Panel on your computer?

Customer: replied 9 months ago.
Correction: when I lay a document on the printer (not computer), it keeps printing only the document from a month ago.Yes, I am able to open Control Panel.
Expert:  Viet - Printer Tech replied 9 months ago.

Thank you. STEP #1: In Control Panel, open Programs / Programs and Features, and uninstall the Canon driver program there.

Customer: replied 9 months ago.
Ok, I will do this now.
Expert:  Viet - Printer Tech replied 9 months ago.

STEP #2: Restart the computer

, then open Control Panel, then open Hardware and Sound / Devices and Printers

, and if you still see any Canon item there, then right-click on it, and remove device for now, and confirm

; make sure there is not any Canon item showing there for now.

STEP #3:

- Use your Canon printer CD disk to reinstall the printer. Or use the download at the Canon website below, but the website is down right now, so you may need to try later.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg6821?tab=drivers

- If needed, disconnect the power cord(s) from the internet modem / router device(s) for a few minutes, then reconnect, then wait a bit, and check.

Please let me know. Thank you.

Expert:  Viet - Printer Tech replied 9 months ago.

Do you mean when you put a document on the printer's glass, it will keep printing an old document?

Can you make sure only the power cord is connected to the printer, and check? Make sure there is not any other cable connected to the printer, and check.

If you press the red Stop / Reset (Cancel) button on the printer, does it stop printing?

When you are available, please reply at the box below to continue troubleshooting. Thank you.