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Lets run through the entire process shown on this page. http://support.hp.com/us-en/document/c00410130
Starting with step 2. Solution two: Clear a paper jam from inside the All-in-One
If you would like me to call you and discuss this over the phone, we can.. But we still need to refer to the document above as that page will visually show you how to remove the paper jam in all areas of the printer.
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