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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My fuji xerox docuprint cm225 fw has a paper jam. I think a

Customer Question

Hi my fuji xerox docuprint cm225 fw has a paper jam. I think a small piece of paper got torn off when I was clearing the jam.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

let me know the location of the paper jam torn piece in the printer.

Customer: replied 1 year ago.
Just inside where printing happens
Expert:  Michelle replied 1 year ago.

do you have a service manual for the printer so that i can let you know which pages to refer and follow the paper jam removal steps.

Customer: replied 1 year ago.
I have followed the steps from the manual, it does not tell u how to deal with the torn paper
Expert:  Michelle replied 1 year ago.

open the printer remove the toner cartridges and use a flash light to locate the locations of Center output tray, Transfer belt, Levers, Rear cover, Adf cover and the standard sheet tray.

Expert:  Michelle replied 1 year ago.

Click on the link and follow the steps from page # ***** onward.

Customer: replied 1 year ago.
I cannot see a link
Expert:  Michelle replied 1 year ago.

let me put it again

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