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What you need to do is put the machine in service mode, and then clear the ink counter. The video on this page will walk you through the entire process. You will need to have the printer connected to a windows computer in order to complete these steps.
To download and run the service tool shown on that page, you will need winzip or 7 zip.. You can get 7 zip for free here http://7-zip.org/download.html
If you have further questions or concerns let me know. And if you would prefer I can connect to your computer and printer from here via a secure remote connection, and I can fix the problem in person. If youd like to try that method of support, send a reply and say " I want a remote connection "
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Would you like me to connect to your computer, and try and download and install the reset software for you?