I'm sorry about the issue. Does this issue occur when you make a copy from the printer's glass and/or when printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you test turning off the printer, then disconnect the power cord from printer for a minute, then re-connect, then turn on, then make a copy from the printer's glass, then let m know what happens?
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