the printer on your computer is set up to find the actual printer on the network.
It may have made a new one in the devices and printers folder and if you use that one it will print
or you can install it using the software on this page
You might also be able to just switch the port on the printer in the devices and printers folder
right click on it and select PRINTER PROPERTIES
click on the ports tab
switch it to one of the usb ports. one of them should work.
If you want to spend a little bit more i can log in remotely and do it for you.
How are you doing the scanning.
Usually it works better if you use a scanning program on the computer rather than just pushing the button on the printer
its probably the same issue that you had to fix on the printing end. the computer doesn't know where the printer is and the printer would be trying to send the scan through a network that it is no longer connected to.
Re installing it would probably fix it.
But i would try doing the scan from the computer just to see if that half knows where the scanner is now.
one should have been installed with the printer
or there might be one that came with the computer operating system as well
do you know what operating system you are using ?
there is a scanning app included in windows 10
if it is not obvious on the start menu
type scan in the search box and it should pop up
this has a few more details and diagrams
if it shows no scanners let me know
if it shows one that does not work click on the scanner name and see if there are 2 with the same name and use the other one.
Try the windows scanner
ok thanks. i made the remote as cheap as i could for you. It is less than half the normal price. I just think it would be a lot faster and easier for both of us if i could just see what is happening so i could fix it.
thanks. I would appreciate the rating very much. Your rating is the only way that i can receive any credit from this site for my efforts.