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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just bought a new HP Photosmart 5260, but am having

Customer Question

I just bought a new HP Photosmart 5260, but am having problems with the printing. The print diagnostic page shows that magenta does not print at all. I have followed the on-line directions for cleaning the printing heads and cartridges and have taken out and put each cartridge back in, making sure it was seated properly. I checked the vent on the magenta cartridge and it is open. Also, when I print a word document, the print does not look black. It looks more of a bluish color. I hate to go to the trouble of sending back the printer. What else can I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer, let me the problem a bit more in detail. The printer is not printing megenta and Black?

How old is the printer.