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Can you do copies from the printer itself ?
What version of Windows are you using ?
But can you do copies from the printer itself ?
You can do copies from your printer itself by putting the document on its scanner and by pressing the Copy (or similar) button the printer, without computer. Are you able to do that ?
That means the issue is not the computer. Can you turn off the printer, unplug it for 3 minutes, turn it back on and do a copy ?
Did this happen after you downloaded and install drivers ? When did this problem start exactly ?
I'm happy to continue to help you. If you would like to continue, please let me know.
If not, then it is OK. If you ever need my help with this, please let me know.