Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi Ron,Test the printer on a different computer, or try updating the print driver on your own computer to rule out any software glitch.Let me know what all applications you have tried printing from, and if the problem occurs when printing from all applications..Pete.
Ok, looking forward to seeing the video.
Thanks for the videos, that really helps!
If the driver is correct and the page is set up correctly, then the problem must be with the printer itself - either the firmware on it has gotten corrupt, or more likely there is a fault with the print head and it is not driving to the correct location, but depositing all of the ink in one location instead.
Was the head recently replaced?
Did the problems just start after the head was replaced?
Although the connections are good, are any wires loose or damaged?
Hi Ron, is the problem now fixed?
Ok, let me see if another expert has any further ideas on this one...