Hi, I am tech Michael.
How old is your Printer and has it gotten a lot of use?
Also may I have the FULL model # ***** your printer?
Hi thanks for that info. This one needs a new print head is all. They wear out and eventually clog with no way by design to clean them Also the tiny ink pumps fail as well in the head.
But fortunately this is a pretty easy task and these new heads come with will written instructions for replacement, anyone can do this ;-)
I will help if you need me. The best thing to do is contact Staples or Best Buy better yet, and see if they have your print heads in stock, sometimes these are special order but they can get one for you.
In any case, I will stick with you until this is complete.
Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day!