Welcome to to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Since you included your p-hone number,I am sending you an offer for phone support + a secure remote connection. With that I will be able to connect to your computer directly, and try to fix the problem on screen while we speak over the phone.
Once the offer is accepted or rejected, we can continue.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.