I'm sorry about the issue. Is this a new printer or new computer or new modem/router device? Or was it working fine previously?
What's the status of the wi-fi/wireless option / icon on the printer's screen?
Please reply at the box below. Thank you,
During installation of the printer's driver / software on your Toshiba laptop, did it detect the wireless printer or not?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
You're welcome. There is no additional cost, and we guarantee our service, so don't worry. Can I provide some other written steps you can try? Please let me know. Thank you.