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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WF-3620 when I try to print anything from my computer, it

Customer Question

WF-3620 when I try to print anything from my computer, it says that the printer is off line. How do I fix this. It is wi-fi connected.
Submitted: 9 months ago.
Category: Printers
Expert:  Jason Jones replied 9 months ago.

Hello,

I will be the person helping you today. The printer may require a reconnection to the wireless modem or router. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 9 months ago.
I already gave you peop0le $23.00, now you want an extra $26>00 ???
Expert:  Jason Jones replied 9 months ago.

The extra fee is for the remote session because it will take more of my time. If there was no fee, it would mean that I am working for free.

Customer: replied 9 months ago.
what does it cost me ? $23.00 or $26.00 or$49.00 ????
Expert:  Jason Jones replied 9 months ago.

You were charged $22 initially. The extra charge for the remote is $26. The total would be $48.

Customer: replied 9 months ago.
just refund my original $23.00 !!
Expert:  Jason Jones replied 9 months ago.

I will do that. Thank you.

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