I will be the person helping you today. The printer may require a reconnection to the wireless modem or router. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
The extra fee is for the remote session because it will take more of my time. If there was no fee, it would mean that I am working for free.
You were charged $22 initially. The extra charge for the remote is $26. The total would be $48.
I will do that. Thank you.