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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new hp envy 5540 stopped making a copy of a document, but

Customer Question

My new hp envy 5540 stopped making a copy of a document, but still prints out a document.
How to fix?
Submitted: 9 months ago.
Category: Printers
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Winston.

When you make a copy from the glass, does it output a blank page? Test both black and color modes, please.
What about when you print from the computer?