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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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1 Question is "do you charge service & about how much"? Can

Customer Question

1 Question is "do you charge for this service & about how much"?
JA: Thanks. Can you give me any more details about your issue?
Customer: Can not use the ADF for copying. Get error message "original will be scanned from scanner glass with current settings" Epson xp-830 printer
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Printers
Expert:  Shefin replied 9 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the application that you are using to scan? Is it Windows fax and Scan?

May I know the operating system you are using? Is it Windows 7?

Have you tried selecting ADF and source before scanning?

Thank you.

S H E F I N

Customer: replied 9 months ago.
I want a refund for the full amount charged to my credit card since I developed the solution to the problem before you people even found out what op system I am using.Thx for your understanding and cooperationTerry L.
Expert:  Shefin replied 9 months ago.

Hi,

Please contact our customer support to get a refund. .

http://ww2.justanswer.com/help

Thank you.

S H E F I N