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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MX726 printer prints in double image, what has happen? it

Customer Question

My MX726 printer prints in double image, what has happen? it will print perfect paterns
Submitted: 9 months ago.
Category: Printers
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Expert:  Russell H. replied 9 months ago.

I would like to help with the problem. I need to mention: I am in the Eastern USA Time Zone, and I may have to sleep within several hours. But if we cannot get in touch today, I will be online again tomorrow morning and keep working on the problem.

Expert:  Russell H. replied 9 months ago.

If I cannot arrange Secure Remote Assistance soon, then I'd like to ask:

- What Windows version is on your computer, that you print from?

- or if it's an Apple computer, what MAC OS X version is on it?

- Is your printer networked (Wireless connection or wired), or is it directly connected by a USB cable?

- What program are you printing from when you get the double image? does the double image show up when printing from other programs on your computer ?

- Is the double-printing different in color e.g. black image doubled with color image? or some other way?

Let me know, please. Thanks.

Customer: replied 9 months ago.
Thank you vey much for contacting me, I had given up because I was unable to respond to questions, then there would be a different technician so I wasn't happy.
It is connected by USB cable, no discolouration, double image on everything I print, I have Windows 10, home built unit.
Kind Regards
Al Parry
Expert:  Russell H. replied 9 months ago.

Thanks for your response, Alwyn.

I need to ask about the double image effect on printouts.

1. If there are two images comprising the double image on the page

and

2. if there is a complete image, and another complete image, or

3. if there is a complete image in one color, and a another complete image in a different color (or color combination), or

4. if there are two incomplete images, or

5. if there is a complete image and another, incomplete, image ?

An incomplete image means, whatever you meant to print, but with parts missing.

I need to get a feel for, or an image of, how the problem is working. At this point I'm not sure whether it's in the printer and a hardware malfunction (more or less), or in the computer and some sort of software problem (I doubt this a bit.) So please describe it in terms of the 5 points above... or, perhaps, post a scanned or photographed picture of a typical page with the problem ?