How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I HAVE A CANON PIXMA MG7120 PRINTER. WHEN I ATTEMPT TO PRINT

Customer Question

I HAVE A CANON PIXMA MG7120 PRINTER. WHEN I ATTEMPT TO PRINT I RECEIVE THE FOLLOWING MESSAGE : PRINTER IS NOT RESPONDING. CANON I J PREVIEW NOT IN OPERATIUON
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

Are you connecting to the printer via wireless or via a USB cable?

And are you on a windows or Mac computer (and which version)?

thank you

Customer: replied 9 months ago.
I'm connected via usb cable. windows 7
Expert:  Richard replied 9 months ago.

Thanks,

Can you unplug the USB cable from the computer and plug it into a different USB port on the computer

Wait 5 minutes then tell me please if you can then print.

Customer: replied 9 months ago.
I RECIEVED NO RESPONSE FROM DIFFERENT PORTS.
Expert:  Richard replied 9 months ago.

you still get PRINTER IS NOT RESPONDING error correct?