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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My 4630 printer does not want to print. I placed a new

Customer Question

My 4630 printer does not want to print. I placed a new cartridge and it will not print the aligment sheet. It will not print nothing.
I have shut it down twice. Still have the same problem. What can I do to fix problem.
Submitted: 1 year ago.
Category: Printers
Expert:  Harold Hanna replied 1 year ago.

Hello Soila how are you this evening?

Expert:  Harold Hanna replied 1 year ago.

Can you try reinstalling the cartridge? Also ensure when you remove the cartridge no tape was left on the outside, and check inside the area where the cartridges are held and assure there is no debris.

Customer: replied 1 year ago.
No thank you. This was my error. I have fixed problem. Please cancel this monthly agreement. I will not be needing your services after tonight.
Expert:  Harold Hanna replied 1 year ago.

Did reinstalling the cartridge fix this problem?

Expert:  Harold Hanna replied 1 year ago.

How did you resolve the problem so I can better assist others in the future?

Customer: replied 1 year ago.
Please cancel this monthly service agreement.
Expert:  Harold Hanna replied 1 year ago.

I am happy to have assisted you resolve your issue. Please contact support if you have any questions involving billing.

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