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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9526
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have a paper jam on my envy 4500printer. How do I open the

Customer Question

I have a paper jam on my envy 4500printer. How do I open the back up to get to it
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

You have to get to the rear rollers etc., through the interior or 'cartridge area'. See these illustrations, for the steps:

Open printer:

http://support.hp.com/doc-images/526/c03734570.gif

Remove paper if needed, with both hands and pulling slowly.

http://support.hp.com/doc-images/780/c03734572.gif

Locate the paper path cover inside the printer where the blue arrow points to it:

http://support.hp.com/doc-images/748/c03737160.gif

Pinch the two tabs together and open that cover:

http://support.hp.com/doc-images/653/c03734571.gif

then pull it upward. Remove paper from rear feed area as needed, reverse steps to close printer.

http://support.hp.com/doc-images/907/c03734573.gif

Then open the duplexer cover:

http://support.hp.com/doc-images/804/c03734569.gif

and remove any paper gently and carefully.

Then push duplexer cover down until you hear it click into place.

Then push down the paper cover until you hear it click into place. (Push down at left and right edges, not in center.)

http://support.hp.com/doc-images/133/c04204806.gif

Also you could turn the printer carefully onto its right side:

http://support.hp.com/doc-images/298/c04208795.gif

and remove any paper from the bottom slot more or less.

But there is no rear cover. The duplexer is accessed from inside the printer, unusually.

If this answers your question adequately, please rate my answer, so that this case may be closed. Thanks. (Ask for further details if you need them.)