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The drum and toner should have come out as one unit. Are you saying that the toner separated from the drum when you tried to remove the drum and toner ?
If thats the case, you need to slide the toner back into the drum till it locks into place.
Then lift and pull at the center of the toner / drum it to remove them both at the same time.
Keep in mind, you have to have the lid of the machine completely open before you can remove the drum unit, and the machine must be turned off and unplugged from power.
This link shows the full process
If you have further questions, let me know.
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Have you tried locking the toner back into place, inside the drum?
Also.. Do you have the machine unplugged from power?
And is the lid open all the way.
Saying this didnt help doesnt tell me what you have tried above, please be detailed and specific.. thank you!
Are all the drums stuck? Or just one color?
If you try removing the drums from back to front or front to back, can you get any of them out?
I assume youve tried grabbing the toner / drum in the center. And wiggling it front to back and left to right while solidly pulling on the unit yes?
There isnt a lock or a catch that would hold it in place.. It may just be "stuck" in place due to toner buildup. You may have to use a bit of force and wiggle it~
Honestly, Im not sure what to tell you.. Unless the drums were misaligned when they were inserted.
But then, they wouldnt have printed at all.. I suppose, if the drums inside the machine are old and getting replaced.. remove power first.
Then you could try removing the front toner and maybe the second toner so you can see the drum clearly.
Take two pairs of pliers.. Grabbing a hold of the drum at each side and trying to slide it out of the guide. If you crack the drum a bit getting it out, no harm done since you are replacing the drum.
If you brought this into the shop, at some point wed have to use brute force on the drum to get it out. ( Ideally, without breaking the guides on the left and right that the drum slides in and out of )