Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Clare.
To clarify, this is justanswer.com, a paid support site. Brother would not provide any support for your printer any longer, and are not open on weekends anyway.
What you provided is the cartridge, ca you please give me the complete model number of the printer, and I can then advise on your situation.