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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5057
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an oldl lexmark 1100 printer but the cd broke. I have

Customer Question

i have an oldl lexmark 1100 printer but the cd broke. I have a hp laptop that i would like to use with the printer. Do i have to purchase the software to install the printer on the laptop
Submitted: 11 months ago.
Category: Printers
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the exact model number of the printer?

Is it X1100 or 1100 Colorjet printer?

Thank you.

S H E F I N

Customer: replied 11 months ago.
Actually it's an X1150. I downloaded the drivers for printer and purchase some refurbish Lexmark Print Cartridges (color 26 and black 16) but printing is only limited color which is very faded and no black print. I'm not sure if the cartridges are bad or there is something wrong with the printer.
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

Thank you.

S H E F I N