Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
This could be a hardware fault, or it could very easily be a software fault. It would probably be best if you and I spoke over the phone, and If I connected to your computer from here.. So I can try and repair the printing software and driver to make sure this isnt just a software issue.
And if needed, we can go through some repairs if it turns out not to be software.
Im sending you an offer for our phone and secure remote connection service now.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.