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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12692
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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HP Officejet 6500 won't print black ink. I have rebooted &

Customer Question

HP Officejet 6500 won't print black ink. I have rebooted & replaced cartridge.
Submitted: 9 months ago.
Category: Printers
Expert:  WesPCDr replied 9 months ago.

Hi, I can help answer the question.

Expert:  WesPCDr replied 9 months ago.

The issue occurs when the print head becomes clogged and needs to be cleaned.

The "Clean Printhead Maintenance" tool can be ran to try and unclog the print head.

This command is usually available in the printer console buttons, please let me know if you need the instructions to find the tool.

Customer: replied 9 months ago.
I just washed the print heads & dried them it is still not printing
Customer: replied 9 months ago.
The is no clean prinhead maintenance tool on the console
Expert:  WesPCDr replied 9 months ago.

I am unable to provide Remote Assistance, however, I will open the question so other experts can help.

Expert:  Dustin replied 9 months ago.

Hi, my name is ***** ***** I will do my best to assist you.

Honestly, if you have already washed and dried the printhead and it still cant print black. Then that printhead needs to be replaced. Which is easy enough to do, you just need the part.

You can get a refurbished printhead here cheaply. http://amzn.to/243M4WN

Or a new genuine hp printhead here http://amzn.to/1VekqQM

The printhead definitely needs to be replaced. Printheads fail. And since youve already did a manual cleaning its clear your printhead must be replaced.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.