How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15757
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Lexmark pro915 isn't accepting printer cartridges newly

Customer Question

lexmark pro915 isn't accepting printer cartridges newly installed
Submitted: 9 months ago.
Category: Printers
Customer: replied 9 months ago.
Are you still there?
Customer: replied 9 months ago.
Hello? Are you there?
Customer: replied 9 months ago.
I give up waiting for you. Never mind, you are taking way too long to respond. You're fired.
Expert:  Electronics Pete replied 9 months ago.

Hi there,

Sorry for any delay in getting back to you on this!

To fix this problem, try removing the ink cartridges and clean the gold contact area on them, and also clean the gold contact area on the print head itself - you can use a soft cloth lightly soaked in alcohol solution for this.

If that doesn't work, then the cartridges may be defective - try installing new, genuine Lexmark cartridges.

Reply back and let me know if that works?

If the printer is giving you an error message I would need to know exactly what the message is, or what lights are flashing, etc.

Looking forward to hearing from you,

Pete.