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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do you get your printer online? I have a PIXMA MP280.

Customer Question

How do you get your printer online? I have a PIXMA MP280.
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I can make a copy from the printer.
No.
Window 7
Expert:  Viet - Printer Tech replied 9 months ago.

Is there any cable connected from the printer to the computer? Please reply at the box below. Thank you.

Customer: replied 9 months ago.
Is the price just $26. or more.
Expert:  Viet - Printer Tech replied 9 months ago.

I can reduce it to $9 more. Is there any cable connected from the printer to the computer? Please let me know. Thank you.

Customer: replied 9 months ago.
just forget this. thank you for your time.
Expert:  Viet - Printer Tech replied 9 months ago.

I'm sorry; I can waive the extra cost for remote support; we guarantee our service, so don't worry. Is there any cable connected from the printer to the computer? Please let me know. Thank you.

Customer: replied 9 months ago.
no
Expert:  Viet - Printer Tech replied 9 months ago.

Do you mean this printer has been printing fine via wireless connection previously?

Customer: replied 9 months ago.
Expert:  Viet - Printer Tech replied 9 months ago.

Is there any other cable connected to the printer, besides the power cord?

Customer: replied 9 months ago.
Are you still working on the problem or we disconnected?
Expert:  Viet - Printer Tech replied 9 months ago.

Did you see my previous reply: Is there any other cable connected to the printer, besides the power cord?

Expert:  Jason Jones replied 9 months ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 9 months ago.
usb
Expert:  Jason Jones replied 9 months ago.

Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 9 months ago.
I have answered yes and a message comes back (this message was already sent)
Expert:  Jason Jones replied 9 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 64 and click the circle button to start the remote application.