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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36073
Experience:  Printer and scanner problem resolver for over 15 years
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I have a canon imagerunner advance C7055 the power went out

Customer Question

I have a canon imagerunner advance C7055 the power went out and after it came back on my copier gives me the error E000002-0003 Can you tell me how to fix the code?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
see pict battached
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
did not work
Expert:  Richard replied 1 year ago.

Are you still getting the same error message?

Customer: replied 1 year ago.
I responded that it did not work
Expert:  Richard replied 1 year ago.

I saw, but it was not clear if you were still getting the same error so was trying to clarify this.

It is the internal mainboard that has faulted. It will have a faulting capacitor that blew following the power outage

I am really sorry about this and you are going to have to return the copier to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you