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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33984
Experience:  Printer and scanner problem resolver for over 15 years
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I have a carrige jam what do I do?

Customer Question

I have a carrige jam what do I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the printer please?

Thank you

Customer: replied 1 year ago.
HP Photosmart C4480 All-in -One Pinter .Scanner.Coper
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I let I u know and it did not fix it !!!!
Expert:  Richard replied 1 year ago.

ok, open the printer while it is on and try to manually with your hand, move the carriage over. Does this get it unstuck?

Please let me know

Customer: replied 1 year ago.
i did what u suggested and it did not fix the problem
Expert:  Richard replied 1 year ago.

Thanks

It is the internal drive motor for the carriage that has faulted.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you