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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon mx922 printer fax scan copyer and can not

Customer Question

i have a canon mx922 printer fax scan copyer and can not scan copy or fax
Submitted: 9 months ago.
Category: Printers
Expert:  Sudipto replied 9 months ago.

Can you print from your PC ?

Customer: replied 9 months ago.
Expert:  Sudipto replied 9 months ago.

Do you get any error message or code, when you try to scan copy or fax ?

Customer: replied 9 months ago.
no
Expert:  Sudipto replied 9 months ago.

Then, can you explain, what is exactly happening, when you try to scan copy or fax ?

Customer: replied 9 months ago.
paper comes out blank
Expert:  Sudipto replied 9 months ago.

Are you trying to copy any b&w document ?

Customer: replied 9 months ago.
only b&w
Customer: replied 9 months ago.
it prints from computer just fine
Expert:  Sudipto replied 9 months ago.

Do you mean, the printer is printing in black from your computer ?

Customer: replied 9 months ago.
sorry this not working out I will get help elsewhere thankyou
Expert:  Sudipto replied 9 months ago.

I can understand your frustration, but as I cannot see your printer, I have to clarify the problem completely, so that I can help you. As you are getting blank pages, when you try to copy or fax is black, but you are not clarifying, if you are able to print in black from the PC or not, because without that fact, I will not understand the exact fault.

Customer: replied 9 months ago.
bye
Expert:  Sudipto replied 9 months ago.

OK, as you wish, if you do not want to co operate with me and want a solution for the problem then, I am very sorry that is not possible, because this is a online platform and I cannot see your printer.