Hello and thanks for your question.
How is the printer connected to your computer?
wirelessly or via USB cable.
Would you like me to remote in and work on the issue directly?
No problem-- just to let you know the remote support is a completely transparent process. You will be able to see what I do on the screen. It will help in resolving your issue faster.
Did you try unplugging your printer from the wall outlet?
Can you please go to the control panel and right click on your printer and run troubleshoot and tell me what error you're getting?
Would you like me to remote in your computer and work on the issue directly?
It will be fast and convenient.
Is it connected to a USB hub or directly to the USB port of the computer?