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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY PRINTER HAS CODE 105-10003 AND WILL NOT PRINT AFTER WE

Customer Question

MY PRINTER HAS CODE 105-10003 AND WILL NOT PRINT AFTER WE DOWNLOADED WINDOW 10
Submitted: 10 months ago.
Category: Printers
Expert:  Md. Sadique replied 10 months ago.

Hello and thanks for your question.

How is the printer connected to your computer?

wirelessly or via USB cable.

Customer: replied 10 months ago.
USB
Expert:  Md. Sadique replied 10 months ago.

Would you like me to remote in and work on the issue directly?

Customer: replied 10 months ago.
NO
Expert:  Md. Sadique replied 10 months ago.

No problem-- just to let you know the remote support is a completely transparent process. You will be able to see what I do on the screen. It will help in resolving your issue faster.

Did you try unplugging your printer from the wall outlet?

Customer: replied 10 months ago.
Expert:  Md. Sadique replied 10 months ago.

Can you please go to the control panel and right click on your printer and run troubleshoot and tell me what error you're getting?

Customer: replied 10 months ago.
USB DEVICE MAY HAVE STOPPED RESPONDING
Expert:  Md. Sadique replied 10 months ago.

Would you like me to remote in your computer and work on the issue directly?

It will be fast and convenient.

Customer: replied 10 months ago.
no
Expert:  Md. Sadique replied 10 months ago.

Is it connected to a USB hub or directly to the USB port of the computer?