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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31118
Experience:  Printer and scanner problem resolver for over 15 years
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Just changed black ink cartridge on HP Color Laser Jet

Customer Question

Just changed black ink cartridge on HP Color Laser Jet 2605dtm printer because prints were very light and unreadable, meter showed black ink out. After replacing cartridge print quality did not change still very light on black only, other colors print fine on same page and test print after cleaning function finished came out great, solid black lines. Have had this printer a long time and changed ink cartridges many times never had this problem.
Using Windows 10 on HP Pavilion lap top.
Hardy ***
Submitted: 10 months ago.
Category: Printers
Expert:  Richard replied 10 months ago.

Hi there and welcome

I want you please to run a clean. To do this, on the printer

  1. Use the (LEFT ARROW) or the (RIGHT ARROW) button to select Service, and then press (SELECT).

  2. Use the (LEFT ARROW) or the (RIGHT ARROW) button to select Cleaning Mode, and then press (SELECT).

    A page feeds through the printer slowly. Discard the page when the process is completed.

  3. Load plain letter or A4 paper when prompted.

  4. Press (SELECT) again to confirm and begin the cleaning process.

    A page feeds through the printer slowly. Discard the page when the process is completed.

Once done, tell me if it now prints correctly please

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