Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I can advise you on this, but it is NOT a free service. Your printer is no longer supported by canon, either, so there is no free support for it in any form. You've already paid the agreed upon fee to post your question here. Let me know if you wish to continue.