Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any trouble you may be having.
May I ask if you still need help replacing this item?
If so, may I ask if you have the DETAILED instructions for doing this job?
If not, let me give you are reference to an online set of instructions - including WRITTEN steps AND some short video clips - on how to replace this item.
Click Here --> How to replace Toner
Please give those instructions a look, making sure you look at ALL the steps and warnings, and then try those steps with your unit.
I hope this helps. Please let me know your results or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.
You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****