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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson workforce wf 7620 printer will not stay connected to

Customer Question

epson workforce wf 7620 printer will not stay connected to my computer to print and scan back and forth working with windows xp
Submitted: 10 months ago.
Category: Printers
Expert:  Michelle replied 10 months ago.

Hi, My name is ***** ***** i will be assisting you

how is printer connected to computer..usb cable or wifi

Customer: replied 10 months ago.
USB PORT
Expert:  Michelle replied 10 months ago.

please turn off printer and unplug printer usb cord from computer

on computer..click start..control panel..printers

right click on epson printer icon and click on uninstall\remove\delete

then click on add printer option on top

plug in printer usb cord again to computer

follow the onscreen steps in the add printer wizard

once the printer gets added again, try printing and let me know how it goes

Customer: replied 10 months ago.
the printer still does the same thing i am sick of this printer your fix did nothing
Expert:  Michelle replied 10 months ago.

does it print a blank sheet or does not print at all

Customer: replied 10 months ago.
IT DOES NOTHING AT ALL
Expert:  Michelle replied 10 months ago.

right click on printer icon..click on printer properties..click on print test page

let me know if test page prints or not

also right click on printer icon and check in the popup menu if use offline is not selected

Customer: replied 10 months ago.
STILL DOES NOT WORK I INSTALLED THE DRIVERS AGAIN STILL DOES NOT WORK
Expert:  Michelle replied 10 months ago.

i am sorry for the delay in response but i got your reply after 30 mins of my previous post. as your status was offline i went offline for a while.

on the printer press the home button..press setup...select print status sheet

let me know if it prints or not if not from setup select maintenance and select a head cleaning option if available

let me know once done

Customer: replied 10 months ago.
WILL SCAN TO COMPUTER BUT NOT PRINT FROM COMPUTER
Customer: replied 10 months ago.
IT PRINTS FROM THE PRINTER BUT WILL NOT PRINT ANYTHING FROM THE COMPUTER I NEED THIS REPAIRED NOW PLEASE
Expert:  Michelle replied 10 months ago.

please let me know what time you can be online and i can remote connect and fix this for you

Customer: replied 10 months ago.
MICHELLE I AM ON LINE AND WILL BE ON UNTIL 6 PM EASTERN TIME
Customer: replied 10 months ago.
MICHELLE I HAD TO GET A COMPUTER SERVICE GUY TO COME OUT TO FIX MY PROBLEM AND I DO NOT WANT THE FREE TRIAL OR PAY A MONTHLY FEE FOR YOUR SERVICE BUT THANKS FOR TRYING
Expert:  Michelle replied 10 months ago.

let me know what time you will be available next if you need any assistance feel free to ask and if you have any billing related issue please contact customer care they will help you.

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