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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23646
Experience:  Computer networking/repair. 12+ years experience.
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I have an epson printer, Artisan 810. I have replaced cyan,

Customer Question

I have an epson printer, Artisan 810. I have replaced cyan, ink jet. But the sign of replacement continually appeared, and the printer does not work. What is wrong? How could I fix this problem?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is the issue that it continues asking for a new cartridge?
OR that it won't print (some colors are missing, blank page, etc)?

Customer: replied 1 year ago.
I bought two new cartridge, cyan. Because my printer asked me for replacement. Even though I replaced a new cartridges, but the sign of replacement appeared again and again.
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

Are you using GENUINE epson cartridges, or are they generic/refilled cartridges?

Customer: replied 1 year ago.
I have used genuine cartridge
Expert:  Nathan replied 1 year ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

Based on the age of the printer, this is most likely to be a hardware failure.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Customer: replied 1 year ago.
I followed your answer, but I could not fit it. The sign of replacement appeared continually
Expert:  Nathan replied 1 year ago.

Thank you for trying.

Unfortunately this indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ

while a color model is about twice that: http://amzn.to/1n4I7Q5

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