Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Have you tried aligning the cartridges after replacing it? If no, try the instruction sbelow.
Load plain white paper in the input tray.
From the home screen on the control panel, touch the Settings icon .
Touch Tools, and then touch Align Cartridges.
You may have to scan the printed page to complete the alignment.
If the issue persists, try the following.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
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I am glad that the issue has been resolved.
S H E F I N