I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.
You are charged the moment you ask the question. Do you wish for me to continue with you or shall I send up a refund request?
I will send it up. Thank you.
I'm sorry about the issue. I'm another tech; I can help you with this. Your deposit is full refundable if you are not satisfied at the end.
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can I connect remotely to your computer, so I can fix the printing issue directly on your computer for you?
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