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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson WorkForce 500 won't acknowledge that it has paper

Customer Question

my Epson WorkForce 500 won't acknowledge that it has paper in it. When I hit print it sounds like it's trying to grab the paper but then it doesn't and tells me the paper is out.
Submitted: 1 year ago.
Category: Printers
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Customer: replied 1 year ago.
This is fine, I have to much background noise for a call.
Expert:  Tim replied 1 year ago.

gotcha. Does it grab any paper, or you just hear the motor spool up?