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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20570
Experience:  Computer networking/repair. 12+ years experience.
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I have a canon laser class 2060P/2050 Fax machine.It won't

Customer Question

I have a canon laser class 2060P/2050 Fax machine.It won't send a fax, I get an error report saying TX Function was not completed.TX/RX NO 2334It has it's own telephone line that goes through a cable modem with Comcast cable.The fax number is: ***********It used to work when I had AT&T.I don't know what to do?
Submitted: 10 months ago.
Category: Printers
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 10 months ago.

The problem here is the comcast service, which is a digital phone line, which don't work well (or often at all) with analog devices like fax machines, because of the compression and conversions that happen.

What you'll need to do to attempt to get around this is to make some adjustments to the settings on the machine.

1. Open One-Touch Speed Dial panel. 2. Press Data Registration. 3. Press Set. 4. Use N or M to select 3.TX SETTINGS, 4. Pick ECM TX, and set it to OFF. Press SET again to save and exit.

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

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