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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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XP320 printer set up was completed & scanner worked OK. All

Customer Question

XP320 printer set up was completed & scanner worked OK. All checks made and usb cable connected. Cannot now open scanner . Printer brand new. Ted Hobson, Fremantle WA
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine or not?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,